FREQUENTLY ASKED QUESTIONS
Do you provide standalone accessories, maintenance services, or online warranty registration?
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Can I return or exchange the purchased machinery?
We do not provide standalone accessories, maintenance services, or online warranty registration. For any product-related inquiries, service support, or warranty assistance, please contact the Karcher customer service team through the following link: https://www.kaercher.com/sg/services/support/contact-us.html. They will be glad to guide you on the available options and next steps.
Do you provide delivery for all the product types?
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Do you provide delivery for all the product types?
Machinery:
We offer delivery within Singapore (excluding Jurong Island) for orders of $200 and above.
Self-collection is available upon request at the time of ordering. Delivery will commence within 3 to 5 working days.
Chemical Solutions:
We provide delivery within Singapore (excluding Jurong Island). • Free delivery for orders of $200 and above • A $25 delivery fee applies for orders below $200
Self-collection can be arranged upon request during ordering. Please contact us to confirm the delivery commencement date, as it may vary depending on the production schedule.
We offer delivery within Singapore (excluding Jurong Island) for orders of $200 and above.
Self-collection is available upon request at the time of ordering. Delivery will commence within 3 to 5 working days.
Chemical Solutions:
We provide delivery within Singapore (excluding Jurong Island). • Free delivery for orders of $200 and above • A $25 delivery fee applies for orders below $200
Self-collection can be arranged upon request during ordering. Please contact us to confirm the delivery commencement date, as it may vary depending on the production schedule.
Do you provide installation for the machinery?
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Do you provide installation for the machinery?
Installation services on site are not available. Please engage your preferred handyman for the products that require installation at your own discretion.
Do you provide repairs for the machinery?
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Do you provide repairs for the machinery?
We facilitate repairs that are purchased under Begen, mechanized equipment are subject to rectification and quotation. If agreeable, we will proceed with repair within the shortest period of time, prior to parts availability. After rectification and quotation, if decision is to abort repair works, a minimum fee of $70 will be imposed.
To verify warranty of products, please refer to the copy of invoice with warranty attachment. You may wish to verify with us if preferred.
How do I able to place order?
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How do I able to place order?
You can reach us to explore how we can assist you via the following channels:
Phone: (65) 8282 5818.
Email: sales@begen.sg
Phone: (65) 8282 5818.
Email: sales@begen.sg
How do I make payment?
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How do I make payment?
Cash-on-delivery or Bank transfer
Am I able to make reservations for the products that are out of stock?
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Am I able to make reservations for the products that are out of stock?
No, we do not accept reservations.
Can I return or exchange the purchased machinery?
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Can I return or exchange the purchased machinery?
If you receive a defective, damaged, faulty, or incorrect product, please contact us within 3–7 days of receiving it.
Exchanges or replacements may be allowed, subject to management approval. Used consumables cannot be exchanged. Processing may take up to 2 weeks.
Please report any issues immediately upon receiving your order, with a description and clear photos of the problem. This helps us improve our packing process.
No support or returns will be accepted after 7 working days from delivery. Refunds will be issued as online store credits, unless otherwise arranged.
Exchanges or replacements may be allowed, subject to management approval. Used consumables cannot be exchanged. Processing may take up to 2 weeks.
Please report any issues immediately upon receiving your order, with a description and clear photos of the problem. This helps us improve our packing process.
No support or returns will be accepted after 7 working days from delivery. Refunds will be issued as online store credits, unless otherwise arranged.
KARCHER
Do you provide onsite demo?
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Do you provide onsite demo?
Yes
Where is Karcher originated?
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Where is Karcher originated?
Germany
How long has Karcher been in the industry?
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How long has Karcher been in the industry?
90 years
As a reseller of Kärcher products, Begen offers a range of Karcher cleaning solutions. Kärcher has always been characterized by ingenuity and innovative thinking. The company was founded in 1935 by the inventor Alfred Kärcher, who began manufacturing and marketing his pioneering product ideas in the field of heating technology.
As a reseller of Kärcher products, Begen offers a range of Karcher cleaning solutions. Kärcher has always been characterized by ingenuity and innovative thinking. The company was founded in 1935 by the inventor Alfred Kärcher, who began manufacturing and marketing his pioneering product ideas in the field of heating technology.
MAKITA
Do you provide onsite demo?
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Do you provide onsite demo?
Yes
Where is Makita originated?
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Where is Makita originated?
Japan
How long has Makita been in the industry?
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How long has Makita been in the industry?
42 years
As a reseller of Makita products, Begen offers a range of Makita cleaning solutions. Established in 1983 as an electric motor sales and repair company, Makita Singapore Pte Ltd is part of Makita Corporation, which has since grown to become Japan’s leading manufacturer of portable power tools and a globally recognized industry leader.
As a reseller of Makita products, Begen offers a range of Makita cleaning solutions. Established in 1983 as an electric motor sales and repair company, Makita Singapore Pte Ltd is part of Makita Corporation, which has since grown to become Japan’s leading manufacturer of portable power tools and a globally recognized industry leader.
CHEMICAL SOLUTIONS
Where is Chemsupp originated?
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Where is Chemsupp originated?
Singapore
How long has Chemsupp been in the industry?
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How long has Chemsupp been in the industry?
51 years
In 1974, Chemical Supplies Centre (Chemsupp) was founded, focusing on marine and industrial chemicals, expanded into household products, later launching the INSTANT Series in 2000, healthcare and disinfection solutions known for their antibacterial effectiveness. INSTANT products became market leaders during the SARS and Dengue outbreaks, with hand sanitizers designed for safety and ease of use. Throughout the originator’s journey, he has upheld a strong commitment to quality, safety, and environmentally responsible formulations.
In 1974, Chemical Supplies Centre (Chemsupp) was founded, focusing on marine and industrial chemicals, expanded into household products, later launching the INSTANT Series in 2000, healthcare and disinfection solutions known for their antibacterial effectiveness. INSTANT products became market leaders during the SARS and Dengue outbreaks, with hand sanitizers designed for safety and ease of use. Throughout the originator’s journey, he has upheld a strong commitment to quality, safety, and environmentally responsible formulations.
Proudly serving sectors
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Proudly serving sectors
- Food & Beverage
- Commercial
- Industrial
- Healthcare
- Hospitality
- Education
- Automotive
- Maritime Transport
- Residential
